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08/05/2017

Submitting a Maintenance Request

Minor repairs and maintenance are the tenants responsibility per section 26 page 6 of your lease agreement. This would include but not limited to light-bulb replacement, air filter replacement, water filter replacement, etc.

MAINTENANCE: TENANT shall keep the Premises in a clean and good condition. TENANT shall immediately report to the LANDLORD any defect or problem on the Premises. TENANT agrees to notify LANDLORD of any water leakage and/or damage within 24 hours of the occurrence. TENANT understands that TENANT may be held responsible for any water and/or mold damage, including the costs of remediation of such damage. TENANT shall be responsible for any MINOR repairs necessary to the Premises up to and including the cost of $ ___100 p/instance__ TENANT agrees to pay for all repairs, replacements and maintenance required by TENANT’s misconduct or negligence or that of TENANT’s family, pets, licensees and guests, including but not limited to any damage done by wind or rain caused by leaving windows open and/or by overflow of water, or stoppage of waste pipes, or any other damage to appliances, carpeting or the Premises in general. At LANDLORD’s option, such charges shall be paid immediately or be regarded as additional rent to be paid no later than the next monthly payment date following such repairs. TENANT acknowledges any minor repairs made to the Property must be done by an active, licensed and insured contractor.

If there is an issue that is not minor in nature or appliance related, Submit a Maintenance Request through our 24/7 maintenance hotline at 702-440-8441

Second option for submitting a work order.

Submit a Maintenance Request through the Online Portal

The following is how a tenant or homeowner can submit a request for maintenance in their Online Portal.

  • Submit a maintenance request directly to your property manager in the Online Portal along with photos of the issue.
  • ​From the Home or Maintenance tab click Request Maintenance
  • Enter a detailed description of the issue, upload one or more photos of the item needing attention (select multiple photos at once from computer or camera roll), select whether the property manager has permission to enter with their key, then click Submit Request.
  • You will see a confirmation message in your portal once the request is submitted, but will not receive a confirmation email.
  • The status of a maintenance request submitted through your Online Portal is available in the the Maintenance tab. The status will update from received, to scheduled, to completed as these actions are done by the property manager.

Testimonials

"Thanks to Luxury Real Estate Advisors for assistance with leasing and managing our Mandarin residence. I’d highly recommend LRA to anyone who’s looking to buy, manage, or sell a residence in the greater Las Vegas area."

- Aldo Manzini, Former Chief Administrative Officer and Executive Vice President of MGM Resorts International.

"Thank you Anthony for all the hard work you put in on the sale of my condominium in the midst of such a difficult market. Your efforts are greatly appreciated."

-Joe Lacob Owner, NBA Golden State Warriors and Partner Kleiner Perkins, Caufield & Byers

"You and your team made our entire condo purchasing experience exceptional. If the opportunity arises in Las Vegas for a great Realtor again,there is no doubt who I am calling. Thanks Anthony."

- Tony Rector, Board President, Turnberry Towers East

"I’d like to thank you one more time for all the great work you did to make our Las Vegas condo become a reality. Job well done. And yes, everything is just what we wanted. Thanks again for all your help in making it happen"

- Jonathan Miri, Nevada Business Development Officer, Bank of America, Merrill Lynch

"Thank you, Anthony. Your knowledge, professionalism, and integrity: a rare quality in the real estate business today. We both enjoyed working with you and would recommend you 100% to anyone seeking Realtor services."

- Tony Bonnici, Vice President and General Manager, Lotus Broadcasting Corporation

"Anthony is one of our top producers and it’s truly a pleasure to work with."

- Nicole Nejezch, Broker & Director of Sales at CityCenter Residential (Mandarin, Veer, and Vdara)

"Thank you Luxury Real Estate Advisors for your efforts on selling my Las Vegas condo."

- Christopher Nordling, Executive Vice President, MGM Resorts International

"Thank you for your assistance in managing and selling our Mandarin portfolio; your team simplified a very complex, multi-party, multi-residence transaction. We look forward to working with LRA soon."

- Michael Pepper, former Chairman, Board of Directors at The Residences at Mandarin Oriental Las Vegas.

"Your in-depth knowledge of the high-rise and luxury subdivisions simplified our relocation effort. We look forward to working with the LRA team again."

- Kenton Thompson, President, Charles Schwab Signature Bank.

"I would like to thank you for your team’s assistance during the recent purchase at The Martin. You would be my first and only recommendation to anyone looking for similar assistance in the city."

- Lisa Corwin Esq. Partner, Wylder Corwin Kelly LLP.

Lux Advisors Sales | Property Management
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